13 April 2008

Garmin Extends Product Warranties to Two Years

Garmin has recently announced the extension of its warranty policy to two years in the UK.

There are now two new two-year policies to cover both installations and stand-alone Garmin product purchases.

The new “Back to Base” service is for all of its stand alone units, excluding hand-helds.  To activate the warranty, customers are required to register at the “My Garmin” portal on the Garmin website. Then, if any problem is encountered, the product can be simply packaged-up and returned to Garmin for investigation, replacement or repair.  Garmin has a swift  turnaround service and aims to resolve any issues within one week.

Hand-held GPS units are not included and retain the current one year warranty, but are subject to the ‘Back to Base’ treatment in every other way should a problem occur.

The new “Onboard” service is for all of Garmin’s 3000, 4000 and revolutionary touch screen 5000 series network units and their associated radars, sounder-modules and other ancillaries.  The Onboard warranty registration is completed by the installation agent and in the event of any faults within the warranty period, the customer contacts Garmin directly.  Garmin will then arrange for a visit from the nearest agent who will swap-out the product or resolve the problem in-situ.

Garmin has agreements with service centres across the UK who are expert in the supply and fitting of marine electronic products. There are already over 30 of these service centres around the country, all of which have fully trained staff to install and repair marine electronics, with more being added each week.

Garmin is also currently in the process of setting up a worldwide service network and database to record details of all installed products. Regardless of where a boat originates from or visits, this information will be accessible to all service centres worldwide. This would enable a boat to be commissioned in Southampton and sailed to Sydney without any red tape for repairs if something goes wrong along the way.

Building on its already successful marine after-sales service, Garmin currently has a less than ¼% returns rate on their network product and this new warranty service supports Garmin’s ever-expanding, market-leading marine product range.

The Garmin product support number for any customer or warranty enquiries is 0808 2380000

Visit www.garmin.co.uk  for more information and for a full list of service centres.

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